Jaguar aims to shed negative quality image with new free scheduled maintenance program
Jaguar is eager to shed the “bad kitty” reputation it earned after years of lackluster quality and reliability. To do so, the luxury carmaker is launching a new complimentary maintenance program for all 2011 models.
The Platinum Coverage program includes free scheduled maintenance and no-cost replacement for common wearable items, like windshield wiper blades and brake pads. Coverage lasts for 5 years or 50,000 miles, whichever comes first. Roadside assistance is also included.
BMW offers a similar Ultimate Service program, which has been credited with boosting sales after it’s launch several years ago. Carlo Poccino, a BMW sales consultant in Irvine, California notes, “We’d be selling a lot fewer cars if it weren’t for Ultimate Service.”
It’s clear that Jaguar needs the boost. The British marque has been hit particularly hard by the global economic recession. Sales in the first quarter of 2010 were down 14% compared to the prior year, at a time when the industry as a whole was up 16%.
Unlike other luxury manufacturers, Jaguar lacks an entry level model that can attract buyers who are either on their way up into the luxury ranks or who are downsizing as a result of tightening household budgets. The lowest priced vehicle in the Jag lineup is the stylish XF sedan, which starts at $52,000. For comparison, the Mercedes C-Class starts at $33,600 and the BMW 1-Series at $29,150.
With the new Platinum Coverage program and a striking new XJ flagship sedan on the way, Jaguar is hoping for a strong rebound in the latter half of 2010. In an interview with Automotive News, the company’s vice president for sales and marketing, Richard Beattie, said that the new program is, “game changing for Jaguar.” He expects the program to increase traffic and help to close deals at dealerships.
“This will dramatically improve people’s perception of the brand,” he added. “Getting customers into our cars is a real goal. If they don’t want to shop for Jaguar because they feel servicing is too expensive, we have wiped that concern out completely.”































